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​We'd like to introduce to you some key members of the Kwest team. They’re the people that you’re most likely to deal with on a day-to-day basis and should you want to talk to any of them feel free to give us a call.

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John McCusker – Research Director

John has a BSc from Liverpool University, and an MBA from Manchester Business School. He has more than twenty years experience in housing research and has been involved with Kwest since its inception in 1989. He is a hands-on Director, getting involved in all aspects of Kwest service-delivery and conducting some of the most complicated research that we do.

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Kieran McCusker – Technical Director

Kieran has more than twenty years experience in IT and has been involved with Kwest since its inception. He is responsible for all of the exceptionally successful technology that we use, including the Kwest Online Analyst™, Designer, our sophisticated Telephone Management System and all of our bespoke back-office systems.
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Lisa Connor – Senior Project Manager

With a BA from Manchester University and more than 13 years experience of social sector research, Lisa is one of the most experienced and talented members of the Kwest team. She has worked on well over 350 projects at Kwest, covering customer satisfaction research, housing, regeneration, personnel research, health services, general user surveys and resident perception surveys. She is expert in all elements of survey processes, including design, sampling, implementation, reporting and analysis. During her years with the company, Lisa has overseen every part of our projects, undertaking additional training as a Field Manager and Telephone Supervisor, to supplement her knowledge and experience as a Project Manager.
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Susan Richmond – Senior Project Manager & Senior Analyst

With a First in her degree, and a background in research from the financial services sector, Susan fitted seamlessly into the Kwest team from the moment she came on board in 2008. She has worked on a wide variety of postal, telephone and online projects on the social research side of the business, managing many of our largest and most challenging projects. Susan is highly experienced in data analysis and is our in-house expert for the Kwest Online Analyst. As such, she has been involved in the analysis for our most complex research and specialises in bespoke programming for many of Kwest’s large service monitoring and customer satisfaction projects.
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Cyndi Lobejón – Senior Project Manager

Cyndi holds a MSc degree in Marketing (with Distinction) from the University of Manchester and has many years of professional experience, working primarily in the financial sector, before moving to a career in research. She joined Kwest in 2012, specialising initially in telephone based research, before broadening her expertise to include a wealth of postal and online projects. Cyndi currently manages postal and telephone based projects on behalf of several of our client organisations.
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Gemma Bailey – Senior Data Analyst & Project Support

Gemma was educated at Exeter University and joined Kwest in early 2009 where she has quickly become an integral part of the team. She has an extensive background in marketing and project management and has worked on a broad range of assignments. Gemma currently spearheads the analysis some of our largest projects.
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Jane Sharifi – Project Support & Sales Manager

Jane has a degree from Manchester University and has been involved with Kwest since 1992. She has a background in research and has worked on more than 400 projects.
Jane now provides project support and specialises in all aspects of Kwest's marketing activities - developing our sales strategies, preparing tenders and making sure that Kwest continues to strengthen its visibility and position within the sector.
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