Kwest Blog

Benchmarking Services

03/09/18
Kwest has been developing interviewing and analysis tools that will enable social housing organisations to be benchmarked on hundreds of relevant measures, going beyond anything previously attempted in the housing sector.
Our benchmarking will cover many of the services delivered by social landlords and separate questionnaires include those to monitor Repairs, Planned Maintenance, Contact Centres, ASB, Repairs and Complaints.