Kwest is proud to be a full service research agency - we take care of everything from start to finish and give expert advice along the way. Nothing is outsourced, so outstanding quality is guaranteed.
Telephone Surveys & SMS Surveys
Kwest has a large team of directly employed, highly trained interviewers who have wide experience talking to different sections of the population.
Our interviewing team works up to seven days a week, if required, including evening hours. This allows us large data collection and processing capacities, key in simultaneously fulfilling the large-scale work in which we engage.
Our CATI monitoring interface allows calls undertaken by the team to be reviewed, allowing for transparency and quality monitoring.
Kwest's specialist software automates SMS surveys efficiently and effectively, as either stand alone projects, or as part of a mixed mode approach.
Kwest regularly undertakes postal surveys nationwide with mailings ranging in size from less than a few hundred to tens of thousands, all managed and delivered in-house.
Our postal surveys can be customised to match your exact requirements or can be developed using industry standard question sets. Either way, we will take care of everything using our bespoke design software, state of the art printers and dedicated in-house mail fulfilment centre.
Our questionnaires are well designed and clearly written to maximise response rates. We print in either black and white, two colour or full colour depending on your requirements.
Kwest has copious experience in carrying out self-completion surveys, supported by our software capabilities. All online surveys are hosted by Kwest's internal servers, which guarantees security.
Our in-house software design team have worked hard in designing our online surveys in such a way that they are compatible with a wide range of devices to maximise completion rates.
Kwest's online surveys can be used in conjunction with numerous other data collection methods to boost response rates and engage with traditionally 'hard to reach' sections of the target population.
Face to Face Interviews
We have extensive experience of undertaking face to face interviews across the country, inclusive of doorstep interviews, footfall surveys and street interviews. Whether a handful of interviews are required or several thousand, we can mobilise a highly skilled team to undertake the research.
In carrying out face to face projects, Kwest always has a dedicated team manager on site to ensure that the highest standards of quality and professionalism are maintained.
Our discussion groups are moderated by professional members of staff who are both versed in this research methodology and have an in-depth knowledge of the project.
We work closely with the commissioning organisation to develop a discussion plan that allows for key topics to be covered whilst remaining sufficiently flexible for the research to be responsive in probing fully into areas of interest.
Our discussion group report provides a detailed review of the session together with themes and action planning starting blocks.