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Kwest has continually developed and refined its products and services based on advances in technology, best practice and the changing requirements of our customers. Our software tools evidence our commitment in this respect.

Nearly a decade ago, we took a hard look at the generic survey and research tools on offer and decided that we could do better. Through our in-house software design experts, we developed online tools perfectly suited to the unique needs of the housing sector.

​Our many years of sector specific experience has equipped us with an insider’s view of the matters that are of particular concern to organisations and at the heart of all our software development are the overriding objectives of being responsive to changing needs, being able to quickly supply the information organisations need and empower users with the ability to transform the information supplied into powerful, performance enhancing tools.


Online Analyst

​Kwest has developed a complete analysis package which is tailored to the specific needs of the social housing sector. Kwest's Online Analyst is free to use when Kwest runs your research projects and will allow you to maximise the value of your research. This suite of online tools is powerful, yet exceptionally intuitive and easy to use.

Kwest's Online Analyst system has been tried and tested over the years and is in daily use with hundreds of external users across the country. It’s suitable for all types of research and can be integrated with any data collection technique, offering real time data capture. Even while data collection is ongoing, our clients are able to view response rates, monitor respondent profiles and conduct additional analysis of the findings, if they wish to do so.

Our software is web-based and is simply accessed from any browser, without the need to install or support anything. Kwest's Online Analyst allows nominated members of clients' staff unlimited access to information on a secure internet-based platform accessible 24/7 via a password protected log-in, meaning your data is always available, and never compromised.



Our combined telephone/online input approach is streamlined to maximise efficiency in that while the interviewers are conducting the survey by phone, they are completing an online questionnaire at the same time. This cuts down on the time needed between when the data is collected and when they are available to view and interrogate.

Our CATI system works seamlessly in conjunction with our bespoke Telephone Management System, which allows interviewers to record where a resident requests a call back at a more convenient time of day, helping to maximise participation rates. The system records the date, time and outcome for each attempted contact, in addition to timing key sections of each interview so that any anomalies that come up can be investigated.

​Quite simply, our system allows you to rest easy, confident in knowing we have a firm grip on control and that your organisation is benefiting from the highest quality of work available.



Kwest’s bespoke questionnaire designer tool was developed with the need for flexibility, customisation and speedy turn around in mind.

Our Designer software interfaces with both our CATI and online surveying component. It enables us to design questionnaires straight to the web, streamlining the design process.

Whether they are to be used for postal, online or telephone surveys, through our Designer software, we are able to create attractive, well-structured, effective questionnaires in a wide variety of styles to suit your preference.

Contact Kwest today to arrange a demonstration of our suite of software tools.