Kwest's in-house systems and software deliver near instantaneous service quality monitoring.
We undertake thousands of telephone interviews across the housing sector each month, monitoring satisfaction with a wide range of service areas.
Our approach offers regular, accurate feedback on service quality, resulting in a more complete picture of your organisation’s performance.
Our flexibility allows clients to choose the frequency of service quality assessments - daily, weekly, monthly or quarterly.
Many calls take place very shortly after a service contact, and to maximise the benefit of this, we have developed software to deliver “Instant Feedback” via automatic notifications, alerting you when we identify incomplete work or dissatisfaction.
Access to the unique Kwest Online Analyst enables you to analyse your own research data whenever and however you want via interactive, dynamic reports and dashboards.